Courteous travel by bus or tram
Getting on at the front and showing respect for other passengers, our employees and vehicles – these are our rules of courtesy. Many passengers are familiar with them and already apply them without having to think about it.
For example, 99% of our passengers keep their litter with them and throw it in the litter bin after their journey, and 90% give up their seat if someone else needs it more. These are the findings of a new study we conducted on courtesy, so thank you!
Of course you may have missed or forgotten one of these rules of courtesy – which is why we will give a quick reminder here. That way, everyone can enjoy a pleasant and sustainable travel experience.
Stay courteous with our tips
Don’t leave any litter behind
For hygienic reasons you are not allowed to eat on the bus or tram. If you do have litter, though, take it with you after your journey and throw it away in the bin at the stop or at home.
Keep the noise down
Talking on the phone loudly, shouting or playing music at maximum volume will disturb your fellow-passengers. Use headphones or earphones instead: that way you will also protect your hearing!
Give up your seat to anyone who needs it more.
Give special thought to pregnant women, the elderly, people with a disability or parents with small children. They often need a seat. Take a careful look at the seat you are occupying, and place your handbag or backpack on your lap or under your seat.
Don’t obstruct or delay the vehicle
Request your stop in time and only press the bell if you actually want to get off. And the emergency button? It’s only there – as the name suggests – for emergencies.
Show your ticket spontaneously if tickets are being checked
Always have a valid ticket with you and show it spontaneously to our inspectors. In certain circumstances, inspectors are allowed to check your identity, although they do not have the same powers as the police.
Get on at the front and make your way towards the back of the vehicle
You should board at the front of a bus, unless you have a pram, walker or wheelchair. If you do have one of these, make the driver aware of it. With a tram you can get on at any door.
Make yourself visible at the stop
Be at the stop five minutes in advance and make sure you can be easily seen. When you see the bus coming, raise your hand in good time so that our drivers know that you want to board.
Let passengers get off first
Passengers on the bus or tram can get off easily if you don’t stand in the way and position bicycles, pushchairs and pets sensibly. You can then get on quickly and conveniently.